It's simple. You decide how often you want scrubs delivered and that is what we will do! Select 4 scrubs to be delivered once every 6 months or select just 1 pair of scrubs to be delivered every 2 months. You're in control - Cancel anytime online (no phone calls required)!
Absolutely not and we personally HATE companies that require you to call to cancel. Who has the time?!
To cancel your subscription sign into your account and click on Manage Subscriptions. Next to each product you want to cancel, click "Edit". Then, on the individual product's page, click "Cancel" under the product's name. Simple!
Make sure you click "Cancel" next to each product that you no longer wish to receive by 11:59 pm EST the day before you renewal date to ensure the order does not process.
Absolutely! Just head on over to subscriptions under My Account and pause or stop future deliveries. Once again - you are in complete control!
You can add or remove products, change the upcoming Send Date of your shipment, and adjust how often your ScrubScription™ ships over at your Profile page. Just click on the section you'd like to change and take it from there.
No worries! If your order was processed reach out to us ASAP and we will attempt to stop the package from going out.
The reason we might be unable to stop it is because we work with a 3rd party fulfillment center and once the order goes into their system, its tough to cancel it as it hinders their workflow process.
In that case, simply wait to receive your order and then initiate a return. We will refund your order in full once we receive your package back. Remember return shipping is always free!
Yes! We will send an email reminder 3 days prior to your next shipment. You can log into your account and adjust or cancel deliveries as you please!
No worries! The resason that no account is showing up under your email is because after an order is placed, we send a verification email in addition to the order confirmation email.
If the link in the verification is not clicked, an account is not registered in our system.
In that case simply send us an email and we will fix it. In fact we have pre-written an email below that you can just copy and send to us :) (Feel free to edit it)
Hello, I love the scrubs I have received and you guys are the best but I am trying to login into my account and it says no account found. Can you please resend me the verification link? Thanks!
We hate to see you go! You can cancel your ScrubScription™ on Your Details page of your Profile by clicking "Cancel Plan" on the bottom-left of the screen.
All orders over $50 ship for free! For orders under $50 we charge a small shipping fee of $3.
In all transparency our fulfillment partner charges us close to $9 per shipment. Thus the $3 helps offset that cost and ensures that we do not raise the prices of our scrubs. As we grow bigger we will be able to negotiate better shipping rates and will hopefully be able to offer free shipping to all orders!
When orders are over $50, we are able to absorb the shipping costs :)
Don't love what you received? No problem! We offer unlimited exchanges with free shipping. Also we gladly accept returns for any reason within 30 days of your original purchase.
Items must be unworn and unwashed.
Refunds for returned items will be made to the original payment method used for purchase within 7-10 days of us receiving your returned items. (it may take your bank additional time to process the refund.)
Well we do of course! Return shipping is on the house :)
If you paid a shipping fee of $3, then then you will be refunded your full amount minus the $3. We do not charge any restocking fees and don't really understand why other companies do that.
Simply mail us back the scrubs using the prepaid return label that was provided with your order and we will refund within 5 business days of receiving your return. If you would like to, drop us an email and let us know you are returning your scrubs. That's it!
Don't see a prepaid label in your package? Don't worry, that's a-OK. Just send us an email at firstname.lastname@example.org and we'll email you a return label within 24 hours!
Orders shipped within the US typically take 3-5 business days. Once every order is shipped, we send you and email with all the tracking stuff.
We accept Visa, MasterCard, American Express, and Discover. However, we do not accept PayPal or prepaid cards at this time.
You bet! We're just getting started. If you would like to request a certain color, send us an email at hey@wearlotus,com so our design team can take your suggestion into consideration.
At this point you can only get Lotus scrubs from our website. We will never sell through other retailers or wholesale our product to 3rd party stores. It goes against our ethos of maintaining low margins. But we do offer free shipping & returns so you can try Lotus scrubs in the comfort of your home risk free!
EquaTek™ is our awesome proprietary technology that repels all water based spills & stains while inhibiting bacterial growth. It is applied at the yarn level, unlike traditional coated stain resistant solutions. This creates a lasting effect, while maintaining the natural softness of the fabric.
Our technology infused clothing is designed to withstand all water based liquids such as wine, juice, coffee, soy sauce, and many more. It is important to remember that oil-based liquids are not as easily repelled, although they will wash out easier than conventional fabrics. Our fabrics are not waterproof. They are water resistant. This allows the garments to absorb water when submerged for washing.
Nope! Our scrubs have been tested to perform for the life of the garment. Prior to launching we underwent rigorous testing by the world’s best testing agencies. Our technology lasts over 80+ washes.
When it comes to buying scrubs, we know you have options, which is why we've created a program that makes it easy and rewarding for you to find products you love. Each time you shop, you'll automatically get rewarded with Points to spend on future purchases.
Glad you asked, By shopping, ofcourse! Lotus loyalty points are rewarded when you shop, gift, and refer friends- you'll earn 2 Points per dollar spent (thats 5% cashback!). Each point translates into money to spend on our website. 200 Lotus Loyalty Points equal $5, and Points can be redeemed in increments of $5.
Nope. There is no limit to the amount of points a person can earn.
Unfortunately no. When you return an item your points will automatically be deducted from your rewards account once your return is processed.
That would be a Yes! If the value of the exchanged item equals to the value of the original purchase, you keep your points.
If the value of the exchanged item is lower than the original item, then we will deduct the difference form your account. Simple!
Who said getting older isn't fun? Please make sure you have added your birthday to your My Account page. We will automatically send you a unique $6 coupon code on your birthday! This coupon will expire after 30 days. The coupon will only work for orders $39.99 & up.
Click on the Earn Rewards tab located in your account page. Enter the email address(es) of your friends and we will email them a unique link. Once they complete their purchase using that link, we will credit your account with 120 points which is equivalent to $6! Oh and we also give your friend $6 off their first subscription!
Welcome! Simply click on the link that you received in your email and then add products to your cart. If you have reached the checkout stage and do not see the discount implemented, delete the products, click on the email link, and then add products to your cart again. It will work!
If you hit a snag again, just send an email to email@example.com and we'll take care of it!